New features

  • Quick Create and Quick View forms
  • Enhanced lookup controls, “+New” button
  • Business Rules: declarative UI, client-side actions
  • Guided Business Process Flows: Outcome-oriented, role-specific, can span multiple entities
  • Real-time (synchronous) workflows
  • Auto Save (30 second interval), can be disabled
  • Form notifications / messages
  • Mobile Client Application (MoCA): Windows 8, Android, iPhone
  • Tablets (Windows 8, iPad): Config/client-side code works in tablet, local data-caching
  • "Reimagined" UI (no pop-ups, streamlined navigation, touch-friendly, display images (1 per entity))
  • Editable grids for Product entry (Opps, Quotes, Orders and Invoices)
  • Bing maps
  • Exchange-CRM server-side synchronization
  • Yammer integration: contextual conversations
  • Initiate Lync and Skype actions from within CRM
  • Allow team access to individual records
  • Office 2013 compatibility
  • Azure integration
  • New "Customization Guide" (helps with implementation customizations in CRM 2013)
  • Field descriptions appear as an infotip (tooltip) in the CRM UI.
  • Social Insights, powered by InsideView
  • Composite Fields (e.g., a contact's first, middle and last name are shown together; address fields are combined into one field)
  • The Best Practices Analyzer (BPA) checks to see whether the configuration is in accordance with best practices.
  • Data encryption option (on-premises only)
  • MarketingPilot
  • Netbreeze
  • Skype

Updated / Enhanced features

  • To make more room for data, Microsoft removed the Ribbon (top) and Navigation Pane (left). Replaced with navigation drop-downs (top).
  • Work areas (Sales, Service, etc.) now appear by clicking CRM logo at top.
  • The "Jewel" in CRM 2011 is no longer displayed in 2013.
  • Command Bar replaces ribbon. Shows 5 commands with link to others.
  • Forms are white; Fields show "..." instead of rectangle field area
  • Microsoft no longer supports the CRM 4.0 means of creating the following: plug-ins, client-side scripting, custom workflow activities, "2007" web service endpoint, ISV folder for custom web applications
  • Can define business process flows (enhanced in 2013) for more entities.
  • CRM 2013 uses a single SQL Server table to store entity data. CRM setup (during an upgrade) merges the ExtensionBase data to the Base tables.
  • Fetch XML (FetchXml) has been expanded with a Left Outer Join option.

Additional links


New UI Elements

Opportunity Form

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